Frequently Asked Questions on Removals

What’s included in booking in a removal?

When you book a house removal, we will take all relevant information from you. This will include the location of your property, the size of your property and what you need us to move. As part of the booking, you will have a team of experts ready to help you move and you can also access our packing services too.

How far in advance do I need to book my moving date?

We recommend booking your move as early as possible to ensure you get the date you need. Therefore, we recommend booking our service as soon as you instruct your solicitor.

Are my belongings insured throughout the process?

Yes, all of your items are insured throughout the process. The only time they are not insured is if they are damaged as a result of your packing.

How is the quote for my home removal job calculated?

We calculate your quote based on the size of your home, the volume of items that need moving, your location and where you are moving to. We will also need to consider the size of the team you need and the number of vehicles required.

Do you supply packing materials?

Whether you want to handle packing yourself or want us to take care of it, we can supply all packing materials.

Can I do my own packing?

Yes, you can take care of packing if you wish.

Do I need to pay upfront for my storage?

Yes, storage will need to be paid for upfront.

What are the things you don’t move?

We won’t move hazardous materials as well as items such as large safes that require specialist equipment.

Do you do European removals?

We do handle European removals where required. We can take care of overseas shipping and overseas removals.

Do you also carry out international removals?

Yes, we do provide international removals, enabling you to remove any where in the world.

Can I cancel my booking?

It is possible to cancel your booking providing you cancel far enough in advance. If you cancel your booking too close to your moving date, you might be charged.

How can I rate the service received?

You can rate our service online using review sites such as TrustPilot and Yell.